Privacy Policy

Privacy Policy for FixPlus LLC

Effective Date: 11/18/2024

  1. Privacy Compliance

Introduction

FixPlus LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. We specialize in maintenance orders, renovation, remodeling, and construction services. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

Types of Information Collected

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and billing address provided when contacting us, scheduling services, or making payments.
  • Non-Personal Information: Browser type, IP address, operating system, and usage data collected through cookies and similar technologies to improve user experience.
  • Service-Related Data: Information about your property and specific maintenance requests.

Method of Information Collection

We collect information in the following ways:

  • Through forms on our website
  • When you contact us via email or phone
  • Through cookies and tracking technologies on our website

Purpose of Data Collection

We use your information for the following purposes:

  • To provide and improve our services
  • To communicate with you regarding appointments, inquiries, or updates
  • To process payments securely
  • To comply with legal obligations and protect against fraudulent activities

Data Security Measures

We implement industry-standard measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.

Data Sharing

We do not sell or rent your personal information. However, we may share your data in these circumstances:

  • With service providers and contractors assisting in the delivery of services
  • When required by law or legal processes
  • In connection with a business merger, acquisition, or sale

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate companies for marketing purposes.

User Rights

Depending on your jurisdiction, you may have rights to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Restrict certain data processing practices To exercise these rights, please contact us at info@califix.com

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us.

  1. Terms and Conditions (T&C)

Introduction

Welcome to FixPlus LLC. These Terms and Conditions (“T&C”) govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms.

Acceptance of Terms

By accessing or using our services, you agree to these T&C. If you do not agree, please do not use our services.

User Responsibilities and Conduct

You agree to use our platform responsibly and not engage in any misuse, abusive behavior, or illegal activities. Users must respect the rights of others and adhere to all applicable laws and regulations.

Intellectual Property Rights

All content, trademarks, and copyrighted materials on our platform are owned by FixPlus LLC or its licensors. You may not use, reproduce, or distribute any materials without our prior written consent.

Account Information and Security

Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Please notify us immediately of any unauthorized use.

Payment Terms

If applicable, payment details, billing cycles, and refund policies are specified at the time of purchase. Non-payment may result in suspension or termination of services.

Privacy and Data Collection

Your data will be collected, used, and protected according to our Privacy Policy [link to Privacy Policy].

Limitation of Liability

FixPlus LLC is not liable for any indirect, incidental, or consequential damages arising from your use of our services.

Termination or Suspension of Services

We reserve the right to terminate or suspend your account for violation of these T&C or other policies.

Governing Law and Dispute Resolution

These T&C are governed by the laws of the State of Ohio. Any disputes will be resolved through mediation or arbitration in Cleveland, Ohio.

Changes to Terms

We may update these T&C periodically. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

Contact Information

If you have any questions or concerns about these T&C, please contact us at info@califix.com .

Consent for SMS Communication

The information obtained through consent will not be shared with third parties or affiliates.

Types of SMS Communications

If you have consented to receive text messages from FixPlus LLC, you may receive text messages related to appointment reminders, service updates, and promotional offers.

1-“Hello (Customer Name), this is a reminder about your appointment with Califix LLC on (Date) at (Time). We look forward to seeing you! Reply STOP to opt-out from Califix LLC message data rates may apply, messaging frequency may vary, reply HELP for assistance.”

2-Hello (Customer), this is to update you of the status of the work order, it should be completed by (Date) at (Time). Thank you! Reply STOP to opt-out from Califix LLC, message data rates may apply, messaging frequency may vary, reply HELP for assistance.”

3-Hello (Customer), your order is out for delivery and is expected to arrive by (Date). Reply STOP to opt-out from Califix LLC, message data rates may apply, messaging frequency may vary, reply HELP for assistance.”

Frequency

You can expect to receive 1 messages per day from FixPlus LLC.

Fees

Message and data rates may apply.

Opt-in

Your customers fill out a form on our website where they can opt-in for SMS messaging.

Opt-out

Once you opt-in and initiate a conversation through text messages, an opt-out option will always be provided. To stop receiving text messages, reply “STOP” to any message, and no further communication will be sent to you.

Sample Response for “HELP” Reply: “For further assistance, please visit our website at https://fixplusoh.com/privacy-policy/ or contact us at 901-881-9993.”

“Sorry for not being able to answer the call, reply HELP for further assistance”

Standard Messaging Disclosures:

Message and data rates may apply.

Message Frequency May Vary

You can opt-out at any time by texting ‘STOP.’

For assistance, text ‘HELP’ or visit our https://fixplusoh.com/privacy-policy/ and https://fixplusoh.com/privacy-policy/